Q: How long have you been in business?
A: “I started Mike Testa Plumbing in 1989. My father was a plumber for over 30 years. So was my grandfather, right here in Marin County, back in the ’40s.”
Q: What’s your availability?
A: “If you have a serious problem, we try to accommodate you that day. On the rare occasion we’re just too busy, I can refer you to someone else who can take care of it.”
Q: How does your scheduling work?
A: “Appointments are scheduled within a two-hour window. You won’t spend half a day waiting.”
Q: Do you charge a flat fee or an hourly rate?
A: “We charge an hourly rate because we think it is fairer for our customers. One problem with charging a flat fee is providing estimates. With a flat fee, a plumber comes to your house to diagnose the problem and provides an estimate that you then have to pay for, even if you aren’t happy with the estimate.”
Q: So, paying a diagnostic fee is a bad idea?
A: “No, not at all. It’s just not how I prefer to do business. In the long run, I think it’s better for everyone that I just go out, fix the problem, and charge a reasonable rate for the time spent actually fixing the problem. I think that’s the fairest way. There are some types of jobs that I do quote diagnostic fees for, but for most repairs, an hourly rate is best for the consumer.”
Q: What is the warranty policy on appliances that you install?
A: “We back factory warranties on products. In addition, we provide a one-year warranty on installation.”
Q: Do you offer senior discounts?
A: “Yes. We offer a $5.00 per hour discount to seniors.”